Write to us. A person reads every one.
Support, press, partnerships, or something that fits none of those. Pick a topic, say what you need, and you get a reference number back to quote if you write again.
Most questions already have an answer written. Search the help centre
Say what you need
Five fields, one of them optional. It creates no account and subscribes you to nothing.
The message carries your name, your email and what you type. It does not carry your face scan, your matches or anything else from an account.
Or skip the form
Three addresses. Each one goes to the people who can act on it.
The app answers first
Two of these need no reply from anyone.
Help centre
Every guide the support team would send you, searchable, already written.
Open the help centreReport a problem
Signed in, the report form carries your account, your device and a screenshot. That is a shorter thread than this one.
Report a problemFace data notice
Where the scan runs, what leaves the device, and how long any of it lives. Read it before you ask.
Read the notice